services disconnected

My account was due on Sunday and i was not aware, Monday i woke up with my services disconnected, i went to edgars and paid my account inclusive of the ridiculous R50 connection fee. when i got home my services were still disconnected i called their call centre only to be assisted by a rude guy who told me that the amount does not reflect and there is nothing he can do to help me and then dropped the phone. i called again, this time i was assisted by someone else who asked me to send through proof of payment. i did that but still no connection. had to call again only this time the guy assisted me to reconnect. Today i wake up with my services disconnected again. i had to call again only to find out that the amount is still not reflecting. I have sent a damn proof of payment for crying out loud! now they have added another R50. Am so fed up with dstv. it's so expensive but the service is ****.