Services deactivated because of services i did not authorise.
My services are deactivated because i owe explorer services on a deactivated decoder and while i am on Access. I am waiting for your call back, meanwhile we are without a tv. I made two calls today for over 30 min each bt still not resolved. I am very disappointed and mad that I have to go through all this because of a mistake you made on your side.
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Replies (1)'s updateReviewer Update
05 Mar 2021, 19:04Your agents needs to learn proper customer service. I am so ****ed off , last agent i spoke with just disappeared on me, that was very rude to just literally drop a call while speaking with a customer. I spent too much airtime calling and holding to still get no answer. 4 calls was just a waste of money. After this is resolved, I am deactivating my services and closing my account. I am done!
's update05 Mar 2021, 19:04
Reviewer Update
Your agents needs to learn proper customer service. I am so ****ed off , last agent i spoke with just disappeared on me, that was very rude to just literally drop a call while speaking with a customer. I spent too much airtime calling and holding to still get no answer. 4 calls was just a waste of money. After this is resolved, I am deactivating my services and closing my account. I am done!