Services cut unnecessary by dstv

Hi There

I don't if I'm the only customer experiencing the problem of having my service switched because multichoice insurance division has decided to change their collection mandate. My service services have been cut off 3 times already. Whenever I call to check the reason I'm being told I owe a certain amount and when I tell them I've paid then they further check my account and find that the insurance has now changed their collection period to annually which is totally unknown to me.

Its so sad to face the embarrament from ur family thinking you have not paid.

Worse today my inlaws are at my place, worse embarrasment of all ages.