1 reviews | Active since Jun 2017

22 Jun 2017, 06:55

Services cut off 3 times after payment was made

<p>Hello</p> <p>This is very sad and frsustrating to pay for services and later on cut off. I made follow ups on three occassions and sending proof of payment as requested. The services will be swichted on for some time then off again after few days. I have tried to escalate the problem but still the staff of dstv are simply *********** and ********. As i write now my services for dstv are cut off and when you asked dstv who will reimburse me for the time lost no one wants to take responsibility. I have tried my utmost best to solve this issue but each time we going in circles.</p> <p><br />I'm so worried and concerned our subscripion is off we cant watch dstv we always pay on the 7th of every month. <br /><br /></p> <p>This inconvenience is uncalled for</p> <p> </p> <p>Regards</p> <p> </p> <p>Lerato</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Jun 2017, 08:05
Official

Dear Lerato

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

's update23 Jun 2017, 02:09
Reviewer Update

Dstv

i have been waiting for that feedback ever since my first cut off on the 12th June 2017 but you still continue to cut off my suscription. I wonder for the time lost who will take responsibility as at this stage you not taking any responsibility whatsoever for anything

Regards

Lerato