NM
Nomthandazo M
1 reviews | Active since Jun 2015
11 Jun 2015, 10:26
Services cut before time
We activated DSTV Compact services on the 15/05/2015.The services were activated and nothing was said about short payment.Today services were cut and when enquired we were told about a R38 short payment we made on the 15/05/2015.They don't activate the account even if it's R10 short.Why did they activate this one on short payment and still keep quiet about it till now??? Please activate the service till 15/06/2015
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Jun 2015, 15:22Hello pmdladlana@,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have reconnected your service on the DStv Compact Package as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have reconnected your service on the DStv Compact Package as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Jun 2015, 15:22
Official
Hello pmdladlana@,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have reconnected your service on the DStv Compact Package as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have reconnected your service on the DStv Compact Package as requested in your e mail.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,