AL
Aldo L
1 reviews | Active since Feb 2015
08 Feb 2016, 19:11
services cut after payment was made
On 23-01-2016 I made a payment of R735 to upgrade my services to premium package and my my service was working, then on 25-01-2016 a debit order of of R398 was made on my account. On 06-02-2016 my services was cut because they claim that I never paid for September 2015.<br> 1.why was I not informed of the outstanding balance on my account?<br> 2.as far as my knwledge goes I did make payment at checkers hyper.<br> 3.why after taking all that monies in january my services was cut?
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DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 10:25Hello Aldogr@nt12,
Thank you for taking your time to contact us. We hope you will accept our apology for the delayed response.
We are committed to resolving your query. Please refer to your personal email address for a detailed response.
Thank you for bringing this matter to our attention. Your support is important to us.
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Kind regards
Dinah
Thank you for taking your time to contact us. We hope you will accept our apology for the delayed response.
We are committed to resolving your query. Please refer to your personal email address for a detailed response.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply15 Feb 2016, 10:25
Official
Hello Aldogr@nt12,
Thank you for taking your time to contact us. We hope you will accept our apology for the delayed response.
We are committed to resolving your query. Please refer to your personal email address for a detailed response.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us. We hope you will accept our apology for the delayed response.
We are committed to resolving your query. Please refer to your personal email address for a detailed response.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah