Services continually being disconnected..

<p>As a loyal customer of DSTV i am appalled by the terrible service we have received so far.</p> <p>On the 30th January we paid our monthly subscription via the fnb connect portal which is linked to DSTV and we were shocked that our service was disconnected. we kept receiving meesages of non payment and we made contact with the call centre and we were asked to send proof of payment to ********** - no response was received from DSTV instead our service was disconnected.</p> <p> </p> <p>We went to the Walk in Centre in Randburg and we were told to bring stamped bank statements from our bank which we did and it reflected that the transaction had happened successfully and was allocated to Multichoice and for whatever reason Multichoice could not locate the payment.</p> <p>This was on the 16th February- we had dealt with Charlotte and her manager Katlego who said they would escalate the matter to the Accounts/Finance Department. At this stage we were reconnected pending the outcome from the Accounts department which Katlego had said she would give us feedback within 5 working days.</p> <p> </p> <p>3 days later we were disconnected, and i spoke to Hlengiwe Zwane who asked me to resend my bank statements to her email address and she would follow up and get back to me. she indicated that athough i had given my statement to Charlotte, she had not loaded the statements on my profile hence me needing to resend them to her. Hlengiwe reconnected the services.</p> <p>3 days later we were disconnected again and i spoke to another consultant who asked me to resend my statements which i blatantly refused because i had sent in my statements to so many people at Multichoice with no resolution. This consultant said she would check with Hlengiwe and will give me feedback and thatg did not happen either.</p> <p> </p> <p>Last Friday 3rd March,our services were disconnected and this time we went to the walk in centre again and we were assisted by Chriselda who confirmed that neither Hlengiwe nor Charlotte had loaded our statements. Chriselda is the only member of the branch that seemed to understand our plight and immediately escalated the matter to Faith the Manager and Saint Lee who was in Accounts.</p> <p> </p> <p>Saint Lee requested that we give him our bank statement again, we gave him a hard copy, we emailed it to him. He also requested the actual transaction summary and our transaction history.</p> <p>I told both him and Faith that this process is feeling very invasive as we are being treated poorly and i was apprehensive to resend all my personal information yet to another person all because Multichoice cant find the transaction.</p> <p>I wish that there was another Service provider other than DSTV because i would cancel my account and move on.</p> <p> </p> <p>Faith promised that we would get feedback on the matter and she has not called, instead on the 7th I received and email from Saint Lee asking me to send my Transaction History again!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I am appalled by this service, your team do not know what they are doing and with this high rate of *****- i am in disbelief that a customer is expected to silently send their Personal Information to Consultants because they need it.</p> <p>The procedures that are in place regarding these issues are clearly not in place and i am furious that once again today my services are disconnected and my husband is at the Randburg Walk In Centre in an attempt to resolve this. It will be another 3 days or even 4 days if we are lucky and our services will be disconnected once again.</p> <p> </p> <p>This has left a bad taste in my mouth.</p>