services being activated on my account without Aut

I have disconnected, my north Indian package which was done, then this was reconnected without my permission, when I clearly had it disconnected, this was not the first instance when a service was either connected or disconnected without my permission, I did speak a Shezlin(app a supervisor) on the 3rd nov, explained my problem and he said he will get to be by 4 that day and he didn't , when I call the call centre later that day at 4 pm Lornica(another supervisor) says that she cannot transfer me to Shezlin as he is in another building and does not have an ext (strange that a supervisor does not have an ext) , I then explained everything to her and she said that she will contact me after 2 hours. This was not done. I then called the call centre today the 4 Nov at about 3.50 and also got told that supervisors don't have an ext and they are in another building. as a customer I don't care where they are if they have ext them being another building makes it easy. I spoke to Siphamandla and apparently people higher them him do not take calls and he quite confidently said that is how it is. This sucks and my issue has not been resolved as yet .