Services are disconnected even though I made payment on time.

I made a payment for my DSTV account on the 5th of October, which is the day that I have to make payment, so I made the payment on time. On Sunday morning they decided to disconnect my services charging me reconnection fee, I reached out to them on Sunday afternoon explaining my situation and provided them with proof of payment, DSTV was reconnected and I was told I was not going to be charged the reconnection fee.

Showmax is still not working, they still have not loaded my data for my DSTV Internet, I received an sms from them today that my services are disconnected and I have to make payment. I really do not know what is going anymore and what happened with the person that I spoke to on Sunday and what happened with the proof of payment that I provided, it is always a struggle with DSTV and I am really exhausted with always having to complain about their services, I wish they could get their house in order.