1 reviews | Active since Oct 2014
Services again disconnected
After ten months struggling with disconnect and reconnecting of services, after 42 e mails, countless phone calls, call backs from account departemen, apologies, again and again and again, after calling and sending 5 e mails of proof of payment, suddenly I was told they don not accept my proof of payment, that is from the bank, I must again e mail my bankstatements. The phone was out down in my ear, I was treated like a crminal. And they are adement, no services for you madam, you must pay all again, and after we sorted this out we will credit your account. I have send so much e mails, I can not name them al here, and also ohone calls. Bad service, and you make me after ten months the ********.
We apologise for the delayed response and the poor customer experience.
Your DStv service is active but the account has an outstanding amount.
According to our records, you have forwarded your proof of payments. However, these proof of payments are not bank stamped. It has been previously advised that you resend all your proof of payments and they should be bank stamped and reflect a bank logo.
We are committed to resolving your query. Please send us all your proof of payments from April 2015 to *** and they should be stamped from the bank.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
We apologise for the delayed response and the poor customer experience.
Your DStv service is active but the account has an outstanding amount.
According to our records, you have forwarded your proof of payments. However, these proof of payments are not bank stamped. It has been previously advised that you resend all your proof of payments and they should be bank stamped and reflect a bank logo.
We are committed to resolving your query. Please send us all your proof of payments from April 2015 to *** and they should be stamped from the bank.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,