Services activated without request and reversal of subscription not done

<p>I get a message on my primary decoder on Sunday(14/05/2017) saying that my account is in arrears so I decide to log into the self service portal to see whats going on. I see that two additional compact subsctritions were active on two very old decoders, in addition to my premium subscription. I called the call centre immediately only to be told that the systems were down and to call later. I called two hours later and the same thing. I then called again and spoke to a lady (I dont remember her name) who had trouble understanding what had happened. Eventually she said that she would cancel the subsctiptions and that the amount as at 28/04/2017 would be reversed (that is the date the self service portal said the services were active). After the call I logged into the portal again - I see that all she did was cancel the services as at the 14/05/2017 and the future subscription was reversed, not what needed to be done. I again called the call centre and spoke to Thembisa (I think), she was very helpful and explained that she had submitted a request to the finance department to reverse all the transactions for the compact subscriptions (There were pro rata and full subsctiption amounts, as well as reconnection fees) and that would take a day or two to complete. I asked her if once the funds had been revervesed, that any remaining credit to be transferred to my holiday home. Today is Wednesday (the third working day after my initial call) and I see that nothing has been done. I called again today, spoke to Xolisa, who was pleasant and helpful but said that the system was again down. </p> <p> </p> <p>I am highly annoyed at the entire situation :</p> <p>1. I did not request any services to be activated, so I should not have had this ordeal in the first place.</p> <p>2. Is your system ever up?</p> <p>3. Why has it taken so long for this reversal to be processed?</p> <p> </p> <p>I would appreciate if this would be sorted out immeditately!</p>