MM
Mathipe M
1 reviews | Active since Sept 2020
15 Sept 2020, 07:02
**** services
am at my wits end with this company.every week for the past two months my dstv gets suspended, i have to call in and wait for 72 hours for them to clear the billing error but yet the bills cums bck with ridiculous amount.i am on price lock.I called numerous time and am told that i must sms my name and customer number to the price lock team so that they can fix the billing error bt still no respond. I was promised that the manager will call me back til this day i havent recieved any call back.Currently my dstv is suspedend yet i made payment.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
15 Sept 2020, 07:22Hi Mathipe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Sept 2020, 07:22
Official
Hi Mathipe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
15 Sept 2020, 14:24Hi Mathipe,
We tried to call you on *** to no vail.
We were unable to access your account when searching with the details on your profile. Please provide us with your DStv Customer number or ID number so that we can access your account and investigate.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no vail.
We were unable to access your account when searching with the details on your profile. Please provide us with your DStv Customer number or ID number so that we can access your account and investigate.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Sept 2020, 14:24
Official
Hi Mathipe,
We tried to call you on *** to no vail.
We were unable to access your account when searching with the details on your profile. Please provide us with your DStv Customer number or ID number so that we can access your account and investigate.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no vail.
We were unable to access your account when searching with the details on your profile. Please provide us with your DStv Customer number or ID number so that we can access your account and investigate.
Kind regards
DStv: Hello Peter Team
MM
Mathipe M's updateReviewer Update
15 Sept 2020, 14:50Hi Dstv
I received no missed calls. Customer number:***
I received no missed calls. Customer number:***
MM
Mathipe M's update15 Sept 2020, 14:50
Reviewer Update
Hi Dstv
I received no missed calls. Customer number:***
I received no missed calls. Customer number:***
MM
Mathipe M's updateReviewer Update
20 Sept 2020, 13:31Still no feedback.Again my dstv is disconnected, this is really frustrating honestly i cant keep calling you guys to connect my dstv every week. Every week url r escalating with the finance department. I seriously dnt understand y is this nt getting resolved. U are billing me incorrectly.am still waiting for the call
MM
Mathipe M's update20 Sept 2020, 13:31
Reviewer Update
Still no feedback.Again my dstv is disconnected, this is really frustrating honestly i cant keep calling you guys to connect my dstv every week. Every week url r escalating with the finance department. I seriously dnt understand y is this nt getting resolved. U are billing me incorrectly.am still waiting for the call