Serviced stopped for no valid reason

ID ***. We come back home to a msg that our acc is in arrears. For God knows why?! We are told we must pay R330 yet our subscription is R100 and due only on the 26th. This is ridiculous service because we are told we upgraded we never did that it's a lie because we've been having the same channels. 24hrs is long could you just fix this now. You people really don't care about your customers this is your fault just restore our connection. I spoke to Thando ref ***.