Service? What service? Absolutely none!

I am horrified at the service I have received from DSTV over the last couple of days. All I wanted was a particular Streaming package which could only be activated on WhatsApp. So... 1) I started the live chat on WhatsApp and very clearly told the person the package I was interested in. 2) First problem - the live chat agent was incredibly rude. Let me quote what they said..."We are responding with the correct information, and you will still ask again..." - that is no way to talk to a customer! 3) Second problem - they did not know the product at all. To quote them, they said "We will have to activate it for you to know for sure..." - I was asking about the type of device that can be used with streaming. They just wanted me to sign up, pay and test. So in other words, they don't know their own product? 4) Then, I left the chat because of the responses I was receiving, and logged on later and spoke to someone else. I gave them my details, told them the package I wanted, and was assured I would get a call in 24 hours (I thought I could only activate this package on WhatsApp???). That call never happened. 5) I phoned DSTV 24 hours later, and told them the package I wanted. I was then told that I could activate it myself by downloading the app. So I downloaded the app..but of course, couldnt choose that specific package. Why? Because it can only be activated via WhatsApp. 6) I phoned DSTV again a few hours later....and I've now been assured I'll be called 'shortly' to activate it.

In no way shape or form is this acceptable service. Sort this out please. Thank you.