Service????? What service??????

First, I want to say that one cannot really complain about DSTV's service because there is no service. We were on the cheap family package at dstv so the kids could watch their children's channels and we had no problems but after changing to the most expensive package there are only problems with problems, we only have one decoder and dstv are charging us for three decoders, recently after my fiancé has been talking to dstv for the fourth time, dstv says that we have three / four decoders but we only have one decoder and every time there is only excuses and excuses, if one person has not done their job to solve the problem on the system then your line is shut down but there was paid for a service that is not being delivered because every second day dstv's line is shut down and then we have to contact the customer service again and again, then the same story is being told that the previous person did not do their job properly and that there is a problem with the system.

The problem is why are people given jobs that clearly cannot do their job? Why do you have to pay so much money per month for one decoder but are charged for three to four decoders? Why is our dstv put down even though the package was already paid for? Should we rather have stayed on the cheaper package where my fiancé can't even watch rugby on?

At this stage, our desire is to cancel dstv altogether because we pay for a service that is not even being delivered. Up until now we have even said that dstv can send someone to come and see that we only have one decoder but nothing came of it either.

Dstv is easy to make packages where the price is the same for 2 years but I wonder if they are not trying to keep the customers because if we have to put up with a problem where R3000 is deducted from our bank for a service that should be only R809 a month and where your dstv is being stopped all the time, I wonder how many others don't have the same problem? We have paid our account every month , but at this moment we are paying for a service they don't deliver at all.

If the problem is not eliminated after the FIFTH call, we will not use dstv anymore and we will not advise anyone of this so-called service.

Very unhappy client.

Amor

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