Service what service

Phoned dstv to query why my walka was scrambled . Part of the call center process is to either enter the account code or an id number . This was done. When i got through to the call center agent I was asked for for my id number again. When DSTV agent RACHEL MAPHOTHOMA asked for my id number again i stated to her that it had already been inputed at the dialed in. I asked why does she need it she said it did not feed through to her. So i asked why did i need to input my id number if it did not feed through. So is asked for her to have the manager/ director to call me and explain why. She tries to fob off some story about a team leader. I insisted that i wanted to speak to either the manager or director. She said the process was to go to the team leader. So i asked her to have the team leader call me. she then starts some story about an inbound call centre. I the explained to the call centre agent that naspers the holding company of dstv is a trillion rand company surely as such they would have at least one telephone line that can make outgoing telephone calls.