Service the name of the Game - president?

We made a late payment because were on vacation. Paid the full amount on Saturday 16th @ 10h00 unfortunately at the ATM because internet was off line BECAUSE OF LOAD SHEDDING? called the call centre was give a huge lecture of how/when/where which had already been emailed to the respective department. Was reconnected... Sunday 11h00 called the call centre again to find out why disconnected and was told to fax/email the proof to respective department and advised I received confirmation reference number to say they had received the email? Was reconnected? On Monday 13h00 called the call centre to find out why it was disconnected... once again and was asked to fax/email to respective department when I advise I received a confirmation number from them to say they had received the payment confirmation Guys the ATM receipt payment cannot manufacture it is a slip from the ATM????? Please can we have some clarity as to when this will now be sorted out