Service Terminated or Disconnected

I have been a Multichoice customer for over 10 years but what they did to me since Monday the 31st of August 2015 is so unfair.My services were cut off in the morning even though my account was due on the 2nd of September.I called from my cellphone trying to find out what was wrong.I spoke to an agent by the name of Buhle who even wished me an early happy birthday.I was with her online for almoat half an hour and she couldnt figure out what was the problem and still didnt manage to connect me until we got cut off cause she put me on hold for a while.Then i called again on wednesday the 2nd of September 2015 and spoke another agent by the name of Phakiso whom promised that he will escalate the matter and send an email to the relevant department.Nothing happened.Then i called again on the 3rd and spoke to Nkateko Shibulane and also said he will send another email and do a follow up.On the 4th he forwarded the automated email response to me and said he will keep in touch.To date i am still disconnected and no feedback or word from Multichoice whatsover.I was promised a call back and feedback but nothing but my account is always up to date.I am really disappointed for days.