DS
Dial S
1 reviews | Active since Nov 2019
17 Nov 2019, 12:44
Service suspension nightmare
For the second month Multichoice disconnected my service in the 17th while I paid on the due date the 15th of each month via the FNB once off payment option. I phoned in last month regarding the same problem and the lady politely reconnected my service. This month I am billed with a R50 extra in reconnecting fees. Tommorow I have to phone them again, on my cost and next month so it seem have to pay R55 in reconnecting fees according to an SMS received today. I think they are dragging in an ******** manner money from their customers.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Nov 2019, 21:48Hi Dial Swarts,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Nov 2019, 21:48
Official
Hi Dial Swarts,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Nov 2019, 23:39 Hi Dial Swarts,
The payment does not reflect on the account as yet. Kindly send us an email, there is no need to contact us telephonically, when you send us an email and request for a call back we will contact you and assist accordingly.
On the email, kindly attach your October proof of payment, this will allow us to reverse the R50,00, reconnection fee.
Our system has been programmed to disconnect when the payment does not reflect time, and charge a reconnection fee upon activating again. However, when the proof of payment is sent we do reconnect and reverse the reconnection fee if the payment was made on time.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
The payment does not reflect on the account as yet. Kindly send us an email, there is no need to contact us telephonically, when you send us an email and request for a call back we will contact you and assist accordingly.
On the email, kindly attach your October proof of payment, this will allow us to reverse the R50,00, reconnection fee.
Our system has been programmed to disconnect when the payment does not reflect time, and charge a reconnection fee upon activating again. However, when the proof of payment is sent we do reconnect and reverse the reconnection fee if the payment was made on time.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply17 Nov 2019, 23:39
Official
Hi Dial Swarts,
The payment does not reflect on the account as yet. Kindly send us an email, there is no need to contact us telephonically, when you send us an email and request for a call back we will contact you and assist accordingly.
On the email, kindly attach your October proof of payment, this will allow us to reverse the R50,00, reconnection fee.
Our system has been programmed to disconnect when the payment does not reflect time, and charge a reconnection fee upon activating again. However, when the proof of payment is sent we do reconnect and reverse the reconnection fee if the payment was made on time.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
The payment does not reflect on the account as yet. Kindly send us an email, there is no need to contact us telephonically, when you send us an email and request for a call back we will contact you and assist accordingly.
On the email, kindly attach your October proof of payment, this will allow us to reverse the R50,00, reconnection fee.
Our system has been programmed to disconnect when the payment does not reflect time, and charge a reconnection fee upon activating again. However, when the proof of payment is sent we do reconnect and reverse the reconnection fee if the payment was made on time.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,