1 reviews | Active since Jun 2016
Service Suspended without reason???????
<p> ********** 0 account proof of payments ignored.</p> <p>DSTV, LET IT BE NOTED THAT I AM BEYOND FURIOUS WITH YOU TONIGHT, IT IS THE START OF THE SCHOOL HOLIDAYS AND MY KIDS HAVE ABSOLUTELY NOTHING TO WATCH.<br />Your calls are all recorded! Go and have a listen to the conversations as I am about to explain!!!!!!</p> <p> 20 June 2017 was the first time after switching my tv I discover my account was suspended, spent 12 minutes on the fone speaking to Mthokosizi Gumbie and emailed your proof of payments department, my service was then reconnected. I had to call back again and spend another 3 minutes on the fone speaking to Nlhanhla Mpanza ********** co.za) trying to confirm the email address I needed to forward my proof of payments to as the one provided to me by Mthokosizi Gumbie was not working. I was assured that everything will be sorted out by your accounts department upon receipt of the proof of payments.<br />25 June 2017, five days later and for the second time after switching my tv I discover my account was suspended AGAIN, that evening I spent 23 minutes on the fone speaking to Baleseng Diane ********** co.za), explained my situation yet AGAIN and emailed the proof of payments again and copied in the proof of payments department.</p> <p>30 June 2017 I am at my wits end and cannot believe the level of service I am receiving after being a customer all these years!!!!! My account due date is the 24th of every month, I have ALWAYS paid BEFORE the 23th of the month the same way I do EVERY MONTH!</p> <p>I cannot spend another minute of my AIRTIME CONTACTING YOU TO RECONNECT MY SERVICES!</p> <p>FURTHER TO THAT I RECEIVED AN SMS TODAY SAYING I NEED TO PAY R233.80 IMMEDIATELY! WHAT A ****** NERVE YOU HAVE!! WHY SHOULD I??? WHAT DO I OWE??? I TOLD YOU I DON’T OWE YOU A CENT! I AM FOR SURE NOT LIABLE TO PAY YOUR ******ION FEES TO RECONNECT MY SERVICE WHICH YOU DISCONNECTED BY YOUR OWN STUPIDTY! I PAID FOR SERVICE WHICH IM NOT GETTING. LOOK AT MY PROOF PAYMENT HISTORY AND THE ATTACHMENTS AGAIN FROM SEPTEMBER 2016 TILL JUNE 2017!</p> <p>YOU WASTED MY TIME BY HAVING TO CALL IN, ALSO WASTED MY MONEY! 30 MINUTES ON A CALL IS EXPENSIVE TO SORT OUT YOUR MESS!!! THEN YOU SEND ME AN SMS STATING I OWE R233.80?</p> <p> I INSIST ON AND DEMAND A DETAILED EXPLANATION AS TO WHY I AM BEING MISTREATED THIS WAY? I AM CERTAINLY GOING TO TAKE THIS FURTHER!!!!!!!!!! YET AGAIN YOU HAVE WASTED MY TIME HAVE TO ATTEND TO SORTING OUT THIS MESS.</p>
Dear Elton Fortuin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Elton Fortuin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It has been a month since my initial posting and I was promised to receive feedback as to why my service was terminated/suspended even though i had via EFT before the due dates?
The clear message i am receiving due to the lack of feedback is that DSTV does NOT have any accountability or integrity and will at any time, without valid reason or explinaton, TERMINATE or SUSPEND your service even though you pay before the due date via EFT or Debit Order.
It has been a month since my initial posting and I was promised to receive feedback as to why my service was terminated/suspended even though i had via EFT before the due dates?
The clear message i am receiving due to the lack of feedback is that DSTV does NOT have any accountability or integrity and will at any time, without valid reason or explinaton, TERMINATE or SUSPEND your service even though you pay before the due date via EFT or Debit Order.
