Service suspended without notifying and allowing client sufficient time to make payment

We recently upgraded to a DSTV Explora and started recording and watching the recorded programmes. Without any notifications or calls this function has been suspended. DSTV advised that i need to make an additional +/- R70 for this function. This is very poor service by DSTV. They could have called and debited my account for the amount outstanding. Now i must go to the nearest DSTV branch to make payment. Its is a Easter weekend and cant even enjoy the programmes that i have recorded because i need to make payment. This is so cruel of DSTV to deny their client this facility. Technology has advance so much, so why i cant at on pay this online and immediately have access to this facility. Why didnt DSTV call to give any warning about the discontinuing of this facility or allow sufficient time to make payment. How can DSTV treat clients like this!