SERVICE SUSPENDED DESPITE PAYMENT

On the morning of 11 August 2015 there was an E16 error on the screen. Phoned Multichoice to find out why, was told that service suspended due to non-payment. I advised that payment was made in the normal way on 29 July 2015. Sent proof of payment. On 16 August 2015 again there was an E16 error, again phoned Multichoice and was again advised by Nkiti Mohlala that this was due to non-payment. Sent further proof of payment, made a further payment. Nkiti requested tracking number, which I supp****. My bank says this is absolutely ridiculous, payment could have been allocated from name and customer number and the two payments were successful, in respect of August and September. To date my account is not rectified reflecting the two payments for August and September 2015 and reversing the reconnection fees and Nkiti does not respond to my e-mails.