RP
Ronel P

1 reviews | Active since Dec 2010

07 Oct 2016, 09:21

Service suspended

<p>We changed banks and obviously changed the banking detail for all the debit orders, which included Multichoice. WE did it in due time and made sure when we did it at the dstv outlet in Kroonstad that every thing was okay. LOw and behold this morning the service was suspended. We went to the outlet to pay in cash and the lady checked on the system. The old banking detail was listed on the system. So then we had to pay a fine. So not my fault, so why must I pay a fine???? If you have never seen a ****ED dstv client, you have seen her now. *** dstv??? </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Oct 2016, 09:25
Official

Dear Ronel

We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Oct 2016, 11:10
Official

Good day Ronel

Thank you for bring this matter to our attention.

We have tried to contact you without any success.

We unable to locate your account with the information you provided. Please provide us with your ID number, smart card and decoder number in order for us to investing your concerns and assist you accordingly.

Please reply as private in order for us to be able to view the requested information.

Awaiting your reply

Rupert

RP
Ronel P's update07 Oct 2016, 13:44
Reviewer Update

You can contact me at ********** 720