AS
AndrAA Shannon

1 reviews | Active since Feb 2012

06 Feb 2015, 21:28

Service Suspended

At the end of November I had a call from a person who said he was from DSTV and that I have to change my package as they are no longer going to have the premuim package, I told him I have a contract and that he must send me a mail. No Mail so I thought it was a **** and left it there. According to him my service would be suspended on at the end of December. End of December my service was not suspended.<br> <br> In January a person phoned again same story I asked him again to send me email, once again nothing. <br> <br> Beginning of February I get a message on my decoder that I must change my service they are going to suspend it on 5 February. So I tried with no avail tried to change my password no luck so I cant use their website. <br> <br> They suspended my service although I am paid up 1 month in advance- this I belief is theft. Tonight 6/2/2015 they phoned me at 18:30 from the number *** and said my service will be activated again. I kept on complaining on FB they blocked 2 of my FB pages because they can not handle the complaint s. My service is still discontinued. This must be ***** as the person that phoned me said they can not change my package if I have it for more than 3 months.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Feb 2015, 12:58
Official
Hello cash05,

Kindly accept our sincerest apologies for the delayed response.

Please see your personal e-mail address for requested information and the way forward.

Should you need further assistance, please inform us via ***, DStv Facebook or @DStvCare.

Kind Regards
Grace

Best regards,