Service Suspend whilst Account is Paid in Full

I paid my DSTV account online using the my PAYU wallet on 2 Nov, and I recieved sms's from DSTV stating that my account was not paid. Contacted DSTV (PE office) yesterday and I emailed my credit card statement showing the amount deducted and the lady advised that she will attach to my account and my viewing will not be affected. However, my account has been suspended and I know owe R 839. I always pay my account using PAYU but it was the first time using the updated website. Please rectify and correct my account.