1 reviews | Active since Jul 2016
service sucks
<p>My dstv is paid at the begining of every month, yesterday I go home after work and I have an e30 error checking subscription status if message still appear after 2min contact call center, I tried the call center and there was no answer, all my airtime got finished, my sister actually told me good luck phoning and getting through to the call center, I have a 2 and half year old child screaming for disney junior, and it is not the first time we never got through to the call center, we almost all the time don't get through the call center, which is terrible, when our dstv premuim is late we have to pay a reconection fee of R50.00 so now how do we get reimbursed due to an error your side, how are we compensated because dstv compensate themselves when we are late, my parent my sister we all got dstv in the same yard, but i was the only one with the problem and when i phoned this morning i was told it could be a signal problem, i mean what signal problem, when it was clearly checking my subscription, bottom line is how do we get compensated i wasted airtime, i wasted a night trying to soothe a 2 and half year old, yourll try to explain your error to the 2 and half year old waiting to watch the same old repeats on disney junior</p>
Dear Jolien
Thank you for bringing this matter to our attention.
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
Dinah
Best regards,
Dear Jolien
Thank you for bringing this matter to our attention.
We are looking into your query. Feedback will be communicated to you shortly.
Kind regards
Dinah
Best regards,
Dear Jolien
We apologise that you could not get through to our call centre. Please be informed that we have other platforms that you can use for assistance, kindly find the other touch points as listed below.
The signal has been sent through to your decoder to clear off an error message displayed.
Should the problem persist, please reboot the decoder by pulling off the power cable for five seconds.
Put the cable back on and allow the decoder to scan. Once the decoder has fully scanned, your viewing should be fully restored. Please do notify us should you require any further assistance.
It is understandable that you find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – DStv Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, a series and a movies calendar; our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
Here are other touch points:
· @DStvcare (twitter)
· DStv (Facebook)
· ***
· DStv forum
· www.dstv.com
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Dear Jolien
We apologise that you could not get through to our call centre. Please be informed that we have other platforms that you can use for assistance, kindly find the other touch points as listed below.
The signal has been sent through to your decoder to clear off an error message displayed.
Should the problem persist, please reboot the decoder by pulling off the power cable for five seconds.
Put the cable back on and allow the decoder to scan. Once the decoder has fully scanned, your viewing should be fully restored. Please do notify us should you require any further assistance.
It is understandable that you find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats – a kids channel will repeat far more shows than a channel like M-Net. Different channels also cater for our customers on the different DStv packages – DStv Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Having said that, there is a lot of new content available on a weekly basis – there are never-before-seen shows and movies that premiere every week. As this is spread across many channels (and customers tend to stick to their few favourite channels), we highly recommend to our customers to use the various tools we’ve made available to find out what is on. Our DStv Now app has a great search function and TV guide, our website on DStv.com has highlights, a series and a movies calendar; our weekly email newsletter also contains highlights across all channels for your package. We encourage our customers to make use of these to help them get the most value out of their DStv service.
Here are other touch points:
· @DStvcare (twitter)
· DStv (Facebook)
· ***
· DStv forum
· www.dstv.com
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,