Service Sucks

a few days before world cup i phoned multi choice to inquire about premium package, the lady assisted promptly and i said thank you i will get back to use. on the 29th September they debited my account with premium package amount and i am on Compact package, same they i contacted them about the mistake and asked for a refund and spoke to Mpho with Ref number ***4/i10 and she assured money will be paid in 14 days time, on the 16th October phoned back to ask why i did not get the refund yet, and spoke to Nontandla Ref number ***4/i11 and said Mpho never processed the refund but she will do it now and i will get my money in 3 days time and her supervisor Anele Mkiki will give me a call regarding this, which nvever happend and also did not get the money. On the 19th October i phoned back and spoke to Mark Ref number ***/i12 and said that refund is there but will find out what is going on and get Anele to phone me which was bull. till today i spoke to Nompumelelo and still did not get my money, now really man when do u intend giving my money? Your service sucks big time really and i'm sick and tired of being send around all on my account to sort out your ****.