Service sucks

I bought an HD decoder and i was told to phone multichoice to connect it or link it with my account. <br> When i phoned on the 12/07/2015 and I was told i must phone from Thursday onwards. <br> <br> Today is Saturday and I phone but multichoice decided to cut off the option to speak to an agent. <br> <br> This annoying voice does not give me this option but only making sure the payments options are there and how to clear the error code. I do not have an error, i just want to be assisted with linking this decoder i bought 2 weeks ago that is just a dummy in my house because of you. I know I am just wasting my time and energy writing this email cause no one will come back to me. <br> <br> Few months ago my service were disconnected every week and I had to phone everytime to reconnect but I owed multichoice nothing. I am not phoning for free and multichoice does not care, i had to sit on the phone everytime. Since you guys know you don't have a competition you don't care about your clients as long as they pay. <br> I had such a bad experience with your company this year and its really not funny. <br> My id is ***<br> ****ed of client