MN
Matshidiso N

1 reviews | Active since Aug 2016

16 Aug 2016, 17:17

Service Suckkkkkk

<p>I downgraded my services with them from premium to the one for R29 in June because I was going away on a business trip, before I even came back I got smses that I should pay for a compact package, I then called multichoice on numerous occasions whereby consultants will only help me for that day. Come next day,they suspend their services. I would then have to call over and over again for the same thing,imagine using airtime of more than the service they should be rendering??? R29 package!! That doesn't make sense. I got tired of calling them but now its very surprising that on my statement I owe them! What is it that I'm owing exactly??? I no longer even want their service, I just want them to clear or reverse that amount and close my account with them. I'm so tired of this sucking service</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2016, 04:21
Official

Dear Matshidiso Nhlapo

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2016, 07:28
Official

Dear Mrs M Nhlapo

As we continually strive to improve our service, we at MultiChoice appreciate feedback be it positive or negative. As per our telephonic conversation we apologies for the inconvenience caused. We’ve checked your account and confirm that your account was credited with the amount of R159.42 in total, and confirm your DStv Easy View service is active. Please be advised that we’ve managed to create and forward a statement to your e-mail address. Should you require any further assistance, please feel free to contact us.

Regards

Nesta