SR
Sophia R

1 reviews | Active since Jan 2016

13 Jul 2022, 19:29

**** Service, **** Service

Ever since I got the Explora Ultra I have nothing but hell service from DSTV, just today I was on a call for over an hour trying to fix my old Explora to show catch up and Box office nothing happened n now the Explora ultra is not working no signal. U athi or who ever his name is was suppose to call me back but didn't and he is a dam supervisor or team leader. Till now no one has called and both my decoders are not f***N working.

DSTV better take this ****ty Explora ultra back or cancel the account coz this is not on at all. A damn team leader/supervisor **** about calling me back, how do u have such a person to give customer service or lead for that matter, what exactly are you giving service to?

Both my decoders are still not working the damn new explora ultra and my old one which was working perfectly fine before I got sold the damn explora ultra. What the hell am I paying for?

The team leader/supervisor guy and the agent that took my call and kept putting me on hold and saying things that were fairly new in my ears for the yrs I've been with multichoice must be thoroughly investigated and my damn decoders better work or better yet cancel the Dstv subscription, I can't be having a no signal daily even after getting the Installer bull cap.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jul 2022, 21:14
Official
Hi Sophia,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jul 2022, 23:32
Official
 Hi Sophia,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team