SK
Sizakele K
1 reviews | Active since Oct 2022
26 Oct 2022, 18:39
Service provided by consultants
I'm not happy with the service I received from Multichoice consultants(Mthokozisi and Minniehle) I called in because I went to pay the dstv and I was advised that I need to pay 840. I decided to call Multichoice to find out more information as to why my bill is so high. The two consultants told me I have an add on of Disney plus, I asked how was it activated, the date and by whom because I didn't add it.
All they said is that they don't know how it happened and they dropped the line.
The service Multichoice gives is not a good service and their consultants are rude.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Oct 2022, 18:52Hi Sizakele Kolobe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Oct 2022, 18:52
Official
Hi Sizakele Kolobe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SK
Sizakele K's updateReviewer Update
27 Oct 2022, 20:52Good evening
Thank You for the prompt response, highly appreciate it however I'm puzzled.
How did you know which DSTV account I'm referring to because I didn't provide you with any information?
Is it only cancelled because I requested my father to call after I sent a complaint to hello Peter?
May I have a format letter sent to my email stating that the add on has been cancelled and the amount I need to pay by the 31/10/2022. I don't trust anything Multichoice says
Thank You for the prompt response, highly appreciate it however I'm puzzled.
How did you know which DSTV account I'm referring to because I didn't provide you with any information?
Is it only cancelled because I requested my father to call after I sent a complaint to hello Peter?
May I have a format letter sent to my email stating that the add on has been cancelled and the amount I need to pay by the 31/10/2022. I don't trust anything Multichoice says
SK
Sizakele K's update27 Oct 2022, 20:52
Reviewer Update
Good evening
Thank You for the prompt response, highly appreciate it however I'm puzzled.
How did you know which DSTV account I'm referring to because I didn't provide you with any information?
Is it only cancelled because I requested my father to call after I sent a complaint to hello Peter?
May I have a format letter sent to my email stating that the add on has been cancelled and the amount I need to pay by the 31/10/2022. I don't trust anything Multichoice says
Thank You for the prompt response, highly appreciate it however I'm puzzled.
How did you know which DSTV account I'm referring to because I didn't provide you with any information?
Is it only cancelled because I requested my father to call after I sent a complaint to hello Peter?
May I have a format letter sent to my email stating that the add on has been cancelled and the amount I need to pay by the 31/10/2022. I don't trust anything Multichoice says
SK
Sizakele K's updateReviewer Update
27 Oct 2022, 20:55And may I have a detailed explanation on how the Disney + was added to the account?
You advising that it has been cancelle does not make it okay.
I need answers, how was it activated? On which day it was activated? And by whom?
You advising that it has been cancelle does not make it okay.
I need answers, how was it activated? On which day it was activated? And by whom?
SK
Sizakele K's update27 Oct 2022, 20:55
Reviewer Update
And may I have a detailed explanation on how the Disney + was added to the account?
You advising that it has been cancelle does not make it okay.
I need answers, how was it activated? On which day it was activated? And by whom?
You advising that it has been cancelle does not make it okay.
I need answers, how was it activated? On which day it was activated? And by whom?