Service, or the lack thereof

I have found the Multichoice service extremely poor. I am a new customer for Multichoice. I have been trying to get a DSTV subscription for the last 3 weeks. Every time I get through to somebody I get put on a "backlog" of 72 hours. I have sent through my documents to the credit check and price lock departments on three separate occasions. If I had any idea that the service to a new customer would be so atrocious, Then I would never have even thought of entering into a contract with them