rB
raymond B
1 reviews | Active since Aug 2015
09 Aug 2015, 19:46
service or lack of
on Saturday 08/08/2015 I bought a new explorer and had it installed. We called multi choice to activate it. That is at least a 40 minute exercise 3 hours later it was only my hd single view decoder that I got working the explorer they could not get on it was escalated but still nothing absolutely no communication from them what so ever. After numerous calls at about 40 minutes each still no sense of urgency to resolve my problem .You pay a huge amount of money for DSTV but the service is useless to say the least. How difficult can it be to pair this? Nearly 3 days now that's service!!!!! Maybe I will get a months free subscription??
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 14:40Hello jonel1,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your technical problem was resolved.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your technical problem was resolved.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply12 Aug 2015, 14:40
Official
Hello jonel1,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your technical problem was resolved.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your technical problem was resolved.
Thank you for taking the time to point out our service failings and suggestions. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert