SERVICE NOT TO STANDARD

Having the account with Multichoice is a shame, I have spoke o different agents to no avail, my services are been switched of everytime without notification, and if I call speak to a consultant after countless holding on the line they simply do not call back. Now I battled our account keeps on been cut I spoke to a gentle man Reunert Martin whom was very helpful and I made manual arrangements to pay R1898.00 till the account is up to date, however Sept, Oct payments could not materialised as my daughter in law passed away and we had to travel to CT for the arrangements and burial, but I also called all my creditors to inform them about none payment, still my services been cut, I spoke to a lady Ntshwari Maboa whom was also helpful and I had to email her my bank statement indicating that my account to be debited, which I have not send yet as we encountered problems with our sever on Friday, now I want to settle this account in three instalments and was advised that my balance is R 5379.31 to avoid this unnecessary cuts on my service someone needs to inform us regarding the mess that no one seems or can sort out, since the it department was suppose to get to us or give us feedback on the confirmed payment sms's till to date no FEEDBACK as it seems this is continuously passing the BUG. I am sure that should I get home again tonight my services will be cut again without proper NOTIFICATION