1 reviews | Active since Sept 2014
Service not rendered
When I started subscribing to them in 2009 I added decoder insurance which was at that time R20,00 a month. I have never defaulted on my insurance payments but when my daughter took the decoder for repairs she was told it is not covered,only the one that I installed last year has insurance. How stupid is that: who would stop stop paying for the product that has lesser guarantee period than the new one? My guess is that the agent who assisted me with the new decoder registration swabbed the old insurance with new one which was not my instructions.<br> So since I've been penalised for something that is not my fault I have 2 instructions for them: either they pay back all the premiums that I've been paying from 2009 or they repair my decoder,otherwise I'll be taking the matter further than this.<br> The problem, in my experience is that their agents don't listen carefully to the query and this has happened several times
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,