Service? Not at DSTV - JUST PAY!!

DSTV have changed their entire self service software which is totally unuser friendly! So you have to turn to the Call center and spend hundreds of rands on calls waiting for someone to try and help you or to transfer you to another person. Irate you send an email and that too remains unanswered. We go to the agent facility at Edenvale and they too cannot help and so I climbed into my car and drove to Randburg which is a fair distance away. When leaving Randburg, I was assured that everything had been sorted out. Today I go to self service to disconnect the second Decoder that was always possible on the previous software and it is not possible. I call the call center again, After 5mins, i get cut off. I call again, after 10mins and 3 call center agents and the last one wanting to transfer me again,I give up. What does it take for someone to get it right??? No wonder I have to assist my aged dad in these dealings and why he so often looses his temper.