1 reviews | Active since Jul 2017
Service not Activated despite Payment 10 days ago / Online Payment Disaster
Ref / Acc no: *** *Signed up for an online, streaming package on 4 April 2021. * Immediately PAID online, through your WEBSITE (R539.00). * To date, 13 April 2021, 10 days later, service has still not been activated because you are apparently unable to trace payment, which was made directly through your website. * As payment was made through YOUR WEBSITE (and not by EFT) we are not able to send you proof of payment in the specific format your customer service consultants require. *We have on numerous occasions phoned and sent through confirmation of payment in the form of a bank statement and screenshots from online banking confirming payment, to no avail. *Please now activate our services, which we paid for 10 days ago!
C. Benade
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Matter has been "escalated" on numerous occasions without any progress.
Matter has been "escalated" on numerous occasions without any progress.
We await hearing from you again further in due course.
Kind Regards.
We await hearing from you again further in due course.
Kind Regards.