ST
Simeon T
1 reviews | Active since Apr 2009
17 Mar 2016, 18:10
Service no longer available
I have just being told that I can no longer connect or disconnect a decoder for few days and that can only pay it as a monthly service. At first this functionality was removed from the self-portal and we had to phone in, now even the call center operator is not allowed to do this. The response is that this is DSTV's new rule (apparently since last year) and I don't have a choice. Needless to say nobody has informed us of this never mind asking for our opinion. When is this nonsense going to stop? When is DSTV going to understand that we as paying customers have a say in the services that we're paying for?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Mar 2016, 13:42Hello simeon,
We're sorry to hear of the disappointment you have experienced with our service. Our intention is certainly not to provide a sub-standard service to our customers, our focus is to provide best customer service at all times.
Kindly find this link for more information regarding disconnecting and activating holiday smartcard online : http://www.dstv.com/topic/holiday-viewing-self-service-***0/#prepaid. Hope this information will help with your concerns.
Thank you for taking your time to contact us. We sincerely apologise for any inconvenience caused.
Should you need further assistance, do not hesitate to contact us using our touch points below :
DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment you have experienced with our service. Our intention is certainly not to provide a sub-standard service to our customers, our focus is to provide best customer service at all times.
Kindly find this link for more information regarding disconnecting and activating holiday smartcard online : http://www.dstv.com/topic/holiday-viewing-self-service-***0/#prepaid. Hope this information will help with your concerns.
Thank you for taking your time to contact us. We sincerely apologise for any inconvenience caused.
Should you need further assistance, do not hesitate to contact us using our touch points below :
DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply20 Mar 2016, 13:42
Official
Hello simeon,
We're sorry to hear of the disappointment you have experienced with our service. Our intention is certainly not to provide a sub-standard service to our customers, our focus is to provide best customer service at all times.
Kindly find this link for more information regarding disconnecting and activating holiday smartcard online : http://www.dstv.com/topic/holiday-viewing-self-service-***0/#prepaid. Hope this information will help with your concerns.
Thank you for taking your time to contact us. We sincerely apologise for any inconvenience caused.
Should you need further assistance, do not hesitate to contact us using our touch points below :
DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment you have experienced with our service. Our intention is certainly not to provide a sub-standard service to our customers, our focus is to provide best customer service at all times.
Kindly find this link for more information regarding disconnecting and activating holiday smartcard online : http://www.dstv.com/topic/holiday-viewing-self-service-***0/#prepaid. Hope this information will help with your concerns.
Thank you for taking your time to contact us. We sincerely apologise for any inconvenience caused.
Should you need further assistance, do not hesitate to contact us using our touch points below :
DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna