VN
Vusi N
1 reviews | Active since Oct 2014
09 Mar 2016, 08:46
Service Locked before due date
Good morning.<br> We called last night to change our payment plan to the one for R100 and were promised all will be in order since our due date is on 09/03/2016 but to our surprise this morning it was disconnected, can your accounts department sort this out as we paid also on the 07/03/2016.<br> <br> I feel this is bad service
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DStv (MultiChoice)'s replyOfficial
10 Mar 2016, 11:36Hello Jvee,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request, and your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request, and your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply10 Mar 2016, 11:36
Official
Hello Jvee,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request, and your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
According to our records you have been assisted with your request, and your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Pfarelo
Best regards,