Service Levels Are Non-Existent & No Manager in site!!

I have two issues I need some answers on: Holiday Home Service & DSTV shows! On the Holiday Home Service I have had the same complaint over and over and it never gets resolved! When you arrive at your holiday home you call DSTV or use their app to switch the DSTV service on. When you leave you call them and ask them to switch it off because it costs you about R 35.00 per day! We fight with them every month because we get these huge bills for Holiday Home Service! The only time we stay at our holiday home is on weekends and very seldom do we stay there during the week as we all have to work! But you can bet your bottom dollar that even when you ask them to switch it off inevitably it does not happen!!!!! How do I get them to sort this out? You can't even contact them through a normall channel. WhatsApp is an automated system that only handles general queries, the Call Centre doesn't work anymore, and Live Chat means you can sit on the line forever to get someone to help you! But never the less, even when someone helps you it doesn't help because we continue to get the bills! I think this is their way of earning another revenue stream........*****ing us out of our money because they never rectify the situation wether by passing a credit or actually running the system efficiently! The second problem I have is that all their programmes are repeats. We love to watch ****** in Paradise and Midsummer ******s and when you are watching a series they will advertise........new series of Midsummer ******s starts xyz! Bet your bottom dollar it is a repeat programme! The same goes for ****** in Paradise and the crime channels etc etc Why for goodness sake? Do they think we are stupid or something?