Service keeps getting suspended, even though I pay annually

<p>I am highly disgusted with the service I have received, My service has been suspended at least 5 times in the last 3 months, everytime I call the call centre they verify that my account is up to dated and reconnect me, this call is from a cellphone and it takes anywhere from 20 to 60minutes to reconcile my account and then I get reconnected only to be suspended a week or 2 later.</p> <p>Today I received a call from Portia in the accounts department, She claims I owe you R1500, which I dont, she looked at the account and verified this and promised to call back after speaking to a supervisor, I am still waiting.</p> <p>I spoke to Itumeleng, call centre supervisor on Monday, he promised to call me back, still waiting!!!</p> <p>How do you guys still stay in business, if your service is so terrible!</p>