Service is utterly disgusting

On the 7 Nov my DSTV was cut off & I called on the 9 or the 10 & I spoke to a lady that told me that I was supposed 2 pay on the 3 monthly & I paid on the 5 granted that was my error now I will be charged a reconnection fee of R50 & I don't need 2 pay now however I can added on my monthly installment. I also advised her that I have been trying 2 cancel my extra view with Kempton park branch for the past 3-4 months as my decoder hasn't been working since May 2015 in the meantime I have been paying for an extra view however in September I was assured that it was cancelled . She never mention me owing anything 2 my surprise midnight of the 15 Nov it was cut off again I called in spoke 2 Phumzile I explained my issue at first she was assisting me then she mentioned that I own multichoice R150 when I started quering futher she kept me on hold for over 30 min till she cut me off, called again spoke to Mbali she came with a difference story I owed R275, when I asked were this is coming from she couldnt answer still she cut me off, spoke to this gentleman called Melulekisi & he was not giving me solutions but problems i asked to him to tell his team leader(Nomvula) to call still waiting