Service is shocking/No one calls back.

#*** and #***, These are the two complaints I sent through to Multichoice about problem, which goes back to the 3rd of July. I sent a sms to DPP about the explora deal that is R849 a month. I was called on the 3rd saying that they will do all the checks and see if I qualify fr the deal, on the 8th I receive a call saying everything was fine. But due to the upgrades taking place, my explora would be ordered on the 16th of July when the upgrades are done. I call on the 17th to find out what is going on, I was told that upgrades were still being done, but they will get someone to call me within 48hrs. That never happened so I have to call back, now when I call back, I am told that they haven't ordered my explora cause the credit checks are still being done, I explain my story and again they will escalate it so I will receive a call within 48hrs, again I call after two days. After 2 or 3 calls like this, on the 4th of August I phone again to see what is going on, I speak to a supervisor Paul, I am told that I need to agree that the debit order of R849 must come off my account before the explora will be ordered. Nothing come off, so I called yesterday, I am told to call On AirTV