Service Is PATHETIC

Over the last three days, my husband has been trying to switch our explorer decoder's service on, we have contacted DSTV customer care and they informed us the first day, that they made a technical error on our explorer and put it under second hand, after this the consultant informed us that before 11 o'clock that evening the explorer will be active. NOTHING HAPPEND the next evening my husband phoned in again to find out why the service was not activated, the consultant informed him that a supervisor would contact him 9 o 'clock that evening, the \supervisor failed to do so and then cost us to phone in again at 9:30 that evening. this is now the 3 phone call to them where as they told us that the matter will be resolved by them in the next few hours