Service is ****

For some reason,DSTV,has disconnected my DSTV NOW APP,and different agents keep giving me a runaround,the last person I spoke to yesterday was Zanele and she assured me my issue will be sorted in 30min and she was gonna call me back,she never did,if just been chatting with Rhengu on live chat and he/she just disconnected me after saying I should hold,mind you,they just changed my package yesterday to easyview out of the blue,I queried that and all of a sudden I must now pay an amount of R306 yet I paid R440 last week,apparently that's why my dstv app won't work,and I keep telling everyone I so not owe anything,my next payment date is supposed to be 1st April with a credit of about R50.can someone who knows their job please sort this out,u inconviniencing me big time