KM
Keith M

1 reviews | Active since May 2014

07 Jun 2016, 13:01

SERVICE IS ALIVE AND WELL IN SOUTH AFRICA AFTER INTERACTING WITH RIAAN

<p>I had an issue with multichoice concerning payment, they had deducted too much money from my account via debit order. Contacted Multichoice via email and Riaan, a consultant phoned me, looked into the matter whilst on the phone, picked up the error and said it would be sorted out but he would phone me in a weeks time to follow up. Ha Ha, heard that how many times before. At a liitle after 08.00 am this morning, guess who phoned, RIAAN. Informed me he had checked on the status of the refund and would be within the next few days. I just could not believe Riaan phoned me back. WELL DONE RIAAN, Multichoice need to look after you as you are fantastic. I live in Durban and i think Riaan is from JHB</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2016, 07:28
Official

Dear Keith,

We would like to thank you for your positive feedback.

Please note that your feedback has been forwarded to Riaan and his superiors.

Should you require any further assistance, please don’t hesitate to contact us.

Thanks again for your invaluable support.

Kind regards

Dinah