LS
Lebogang S

1 reviews | Active since Sept 2012

26 Apr 2017, 08:10

**** service including their management team

<p>I have been a very loyal mustchoice customer with 2 decoders on premium package. My mistake was to upgrade to Explora. Wooow the past 8 weeks were very terrible and cost me more than R800 on telephone bill. Spoke to more than 10 consultants and 3 managers and supervisors but still getting empty promises and **** services. I am even considering returning their explora and cancelling the 24 months contract I have with them. Everytime when I call I will be promised that they will resolve my problem and they will do far better than the previous consultant. spoke to Andile,Racheal Moitubatse, Amanda,Evelyn Ramonyai, Charmaine PertersonMamello Mabowe and Michelle Moleya. All of this people promised that my account will be sorted but till today nothing has happened. You keep on saying my account is behind while I am paying you via debit order and when I call no one can tell me how much i am behind with and on top of that I paid some funds cash in advance trying to solve this problem but I still get the same Sh*****t service. I really regret the day I decided to take the explora.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Apr 2017, 08:40
Official

Dear Lebogang

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Apr 2017, 10:41
Official

Good day Lebogang

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Please allow me to rectify the situation by escalating your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert