TM
Tshidiso M

1 reviews | Active since Sept 2014

05 Jan 2017, 18:17

Service halt due to "arrears"

<p>Hello Peter</p> <p> </p> <p>Dstv is failing me badly. I am an annual subscriber to the service provider but my service has been stopped several times way before its end time due to "arrears". I have made plenty of calls to the service provider wasting my airtime during which after the calls that my service will be reactivated and I will not experience such anymore yet to wake up to the same thing over and over. </p> <p>I have been told countless times that my issue will be looked into and that I will receive a call from them with a way forward but ultimately I'm the one that has to go out of my way and use some more of my time to call them.</p> <p> </p> <p>May you please help as I feel ****** & it seems no one is doing anything about it. I paid for the year but it seems they only want us to only view 11 months of the programming</p> <p> </p> <p>Tshidiso</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jan 2017, 18:45
Official

Dear Tshidiso

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

TM
Tshidiso M's update12 Jan 2017, 18:24
Reviewer Update

Hi Elna

Yes I did speak to her but just like 5 times I called for assistance and being told that the problem has been resolved the same thing still persists so in true essence I don't know what resolved. OUR SYSTEM STILL SAYS WE ARE IN ARREARS