1 reviews | Active since Jul 2015
Service good as a dead dog
I recently added a decoder last month for my other residence in Mthatha. I paid connection and subscription for the month of June ending 15 July. I went to pay on Monday the 20th for July-August, I have hardly watch DSTV channels because of all th error messages, it was E16-4 instructing me that service has not been paid for, sometimes error due to bad weather, now it has changed to E48-32, saying there is no signal.<br> <br> I am fed up with the automated voice messages that are wasting your money's calling Multichoice in Port Elizabeth, the prompts are are not even giving you a chance to talk to an Operator. Once it gives you a chances, you will hold for 8-10 minutes until you give up. For service that I have paid for, I am still spending money to call the Service Provider who spends my money on automated voice prompts that are tooooo long. <br> <br> I have spent close to R60 trying to contact Multichoice today but all in vain. I can't watch my programmes.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is activated on the DStv Premium Package with the DStv Easy View Package active on your second smart card.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service is activated on the DStv Premium Package with the DStv Easy View Package active on your second smart card.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert