Service going backwards!!

I have just cancelled my subscription after having a subscription with them for more than 20 years. Looking back at my statements they have been charging me for Disney Plus which I did not apply for or have. They have also suddenly started charging me insurance on a second decoder which I cancelled more than a year ago. This all while always having a debit order with them. The money we pay is not worth it, compared to what we receive. Time for a change!!